jigbaj Terms and Conditions — Complete Guide

jigbaj is an online gaming and betting platform that provides entertainment experiences for users in Bangladesh. The platform offers various gaming services including casino games, sports betting and live casino.

jigbaj places the highest priority on the safety and security of its users. Our platform uses SSL encryption technology to keep your personal information and financial transactions secure.

These Terms have been drawn up in accordance with applicable laws and regulations in Bangladesh. It is your own responsibility to confirm that online gaming is legally permitted in your jurisdiction before using any jigbaj service.

The following words and terms used in these Terms have the meanings set out below:

"Platform"

The jigbaj website (https://jigbaj.lat), all its sub-domains, mobile versions and related services provided through any medium.

"User" or "Member"

Any person who has opened a registered account on the jigbaj platform or is using the platform's services.

"Account"

A user's registered personal profile on the jigbaj platform, through which they can access all services.

"Wager" or "Bet"

The amount of money allocated from a member's account to participate in a game or event.

"Bonus"

Additional funds or benefits granted to members by jigbaj under various promotions, which may be used subject to meeting specific conditions.

"Wagering Requirement"

The total amount that must be wagered after receiving a bonus in order to become eligible to withdraw it as cash.

A valid account registration is required to use all services on the jigbaj platform. All information provided at the time of registration must be true, accurate and complete.

3.1 Registration Process

• Each user may open only one account. Opening multiple accounts is strictly prohibited.
• The name, date of birth, email address and phone number provided at registration must be accurate.
• An account is entirely personal — it may not be transferred to or rented by anyone else.
• It is your responsibility to keep your login password confidential. Please refrain from sharing your password.

3.2 Information Verification

jigbaj may at any time request additional information or documents to verify a user's identity. Account activity may be temporarily suspended if the verification process has not been completed. This is done in the interest of member protection and platform security.

3.3 Account Security

If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. jigbaj will not be held responsible for any loss resulting from unauthorized access.

By registering on jigbaj you confirm that you are at least 21 years of age. We may at any time request a copy of a government-issued identity document to verify your age.

4.1 Eligibility Criteria

• Age: must be at least 21 years old.
• Must have a valid bank account or mobile banking account (bKash, Nagad or Rocket).
• Use of the platform must be legally permitted in your own jurisdiction.
• Persons undergoing treatment for mental illness or addiction are not eligible to register.

4.2 Minor Protection

We are committed to protecting minors from gaming. If we find that a minor is using our platform, that account will be closed immediately and all associated winnings will be forfeited.

Financial transactions on the jigbaj platform are fully secure and encrypted. We process deposits and withdrawals via bKash, Nagad and Rocket.

5.1 Deposit Terms

• Minimum deposit amount: ৳100 (for each method).
• Deposit methods: bKash, Nagad, Rocket.
• Deposited funds must come from your own registered account.
• Deposits from third-party accounts are not accepted and are prohibited.
• Correct transaction details must be provided at the time of deposit.

5.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawals may only be made to the same method used for the deposit.
• Withdrawals are generally processed within 1 hour.
• The account must be fully verified before a withdrawal can be made.
• The wagering requirement must be met before funds received from a bonus can be withdrawn.

5.3 Transaction Limits

jigbaj reserves the right to set or change transaction limits at any time in the interest of security. We may request additional verification for unusual transactions.

jigbaj offers various types of bonuses and promotional offers. Each bonus has its own specific conditions that must be followed.

6.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives a ৳2,000 bonus for a total balance of ৳3,000; or depositing ৳12,000 gives the maximum ৳10,000 bonus for a total balance of ৳22,000.

6.2 Wagering Requirement

• The wagering requirement for the welcome bonus is 15 times (15x).
• Bonus funds may not be withdrawn before the wagering requirement has been met.
• Some games may contribute at a different rate toward meeting the wagering requirement.
• The deadline for meeting the wagering requirement will be stated in the bonus offer.

6.3 Bonus Restrictions

• Each member may claim each bonus offer only once.
• Attempting to claim bonuses using multiple accounts is strictly prohibited.
• jigbaj reserves the right to cancel a bonus at any time if evidence of misuse is found.
• Winnings derived from a bonus are also subject to the wagering requirement.

6.4 VIP Cashback

jigbaj's VIP program has four tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback; and Platinum — up to 1.0% weekly cashback. As your play volume increases you can advance to the next tier.

The following rules have been established to ensure a fair and transparent gaming environment on the jigbaj platform.

7.1 Fair Play Policy

• All games are operated using a certified Random Number Generator (RNG).
• Any form of fraud, manipulation or attempt to gain an unfair advantage is prohibited.
• Playing games using bots or automated software is strictly prohibited.
• Participating in the same game using multiple accounts is prohibited.

7.2 Technical Issues

If a game is interrupted mid-session due to a technical fault, disconnection or any other system issue, jigbaj will make every effort to provide the best resolution. However, the data recorded on the server will be considered final.

7.3 Bet Cancellation

jigbaj reserves the right to cancel bets in the following circumstances:

• If incorrect odds or payouts are displayed due to a system error.
• If an error is confirmed by a game provider.
• If evidence of fraud or unfair activity is found.

jigbaj firmly believes in responsible gaming. We want all our members to enjoy gaming in a healthy and controlled way.

8.1 Setting Limits

Members may set the following limits on their own accounts:

• Daily, weekly or monthly deposit limits.
• Daily, weekly or monthly wagering limits.
• Session time limit — automatic alert if you play beyond a set period.
• Self-exclusion — removing yourself from the platform for a specified period.

8.2 Signs of Addiction

If you experience the following signs, you should seek professional help:

• Returning to gaming repeatedly to recover losses.
• Spending money needed for essential expenses on gaming.
• Being unable to reduce or stop gaming.
• Family or professional relationships being damaged due to gaming.

To learn more, please read our Responsible Gaming page.

jigbaj reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• In the event of a violation of any clause of these terms and conditions.
• If evidence of operating multiple accounts is found.
• If fraud, manipulation, or bonus abuse is suspected.
• If money laundering or any other illegal activity is suspected.
• If the account holder is identified as a minor.
• If registration using false information is proven.

9.1 Funds After Account Closure

If an account is closed for reasons other than a rule violation, any legitimate funds in the account will be returned to the user. However, if the account is closed due to fraud or a rule violation, all funds may be forfeited.

9.2 Closure at Member's Request

If a member wishes to close their own account, please contact our support team. If self-exclusion is active, the account cannot be reactivated before that period has ended.

jigbaj places the highest importance on protecting your personal information. All our transactions are secured with SSL encryption.

10.1 Data Collection

We collect only the information necessary to provide our services. Your personal information is not sold or rented to third parties.

10.2 Use of Data

• For providing services and managing accounts.
• For preventing fraud and ensuring security.
• For meeting regulatory requirements.
• For communicating with and supporting members.

To learn more, please read our Privacy Policy.

jigbaj accepts no liability for the following:

• If a game is interrupted due to internet connection issues or device failure.
• For issues arising from software errors of third-party game providers.
• For financial losses caused by user negligence or their own error.
• If account information is disclosed to a third party — where that is due to user negligence.
• If the service must be temporarily suspended due to applicable laws or regulations.

jigbaj reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavour to notify members by email or by displaying a notice on the platform.

If you continue to use the platform after updated terms have been published, it will be assumed that you have accepted the new terms. Please visit this page regularly.

The date of the most recent update will always be stated at the top of this page.

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available directly on the platform.

Our support team is able to answer all queries in Bengali and provides service seven days a week, twenty-four hours a day.