We are committed to protecting your personal information

1. Information We Collect

We collect various types of information when you register on the jigbaj platform and use our services. A detailed description of the information collected is provided below:

1.1 Personal Identification Information

We may collect the following information to create your account and verify your identity:

• Full name and date of birth
• Email address and phone number
• Residential address
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)

1.2 Financial Information

We collect payment-related information to process transactions. This includes bKash, Nagad, or Rocket mobile banking account numbers and transaction history. However, we never store your mobile banking PIN or password.

1.3 Usage Information

Some information is collected automatically each time you use our platform:

• IP address and device identifier
• Browser type and operating system
• Session duration and navigation patterns
• Gaming activity logs and betting history
• Login time and location information

2. How We Collect Information

jigbaj collects your information in the following ways:

2.1 Direct Collection

Information is collected directly when you register on our platform, update your account details, make a deposit or withdrawal request, or contact our customer support team.

2.2 Automatic Collection

Certain information is collected automatically during each of your visits through cookies, web beacons, and similar technologies. This information is primarily used to improve platform performance and ensure security.

2.3 Through Third Parties

In some cases, necessary information may also be received from payment providers (bKash, Nagad, Rocket) or identity verification services. In such cases, all data exchange is completed through encrypted channels.

3. How We Use Your Information

We use your information only for specific, legitimate, and transparent purposes. jigbaj never uses your information for unnecessary reasons or sells it to third parties.

The information collected is used for the following purposes:

• Account Management: To complete the registration, login, and account verification process.
• Financial Transactions: To process deposit and withdrawal requests and maintain transaction history.
• Security: To detect and prevent unauthorized access, fraud, and suspicious activity.
• Customer Support: To properly resolve your complaints and inquiries.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify signs of excessive gambling and provide appropriate support.

4. Data Storage and Security

jigbaj follows industry-standard technologies and practices to ensure the security of your personal information. Our security measures include:

4.1 Technical Security

• SSL Encryption: All data exchanged between you and our servers is protected through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Advanced firewall systems are used to prevent unauthorized access.
• Two-Factor Authentication: A two-step verification option is available for additional account security.

4.2 Administrative Security

Only authorized staff can access your information on a need-to-know basis. All staff are trained in data protection and are bound by strict confidentiality agreements.

4.3 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution, or fraud prevention requirements.

5. Sharing Information with Third Parties

jigbaj never sells or rents your personal information. However, limited information sharing may occur in specific circumstances:

5.1 Service Providers

We rely on trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners receive only the information they need and are required to comply with our privacy standards.

5.2 Legal Requirements

Information may be shared with authorities pursuant to court orders, government directives, or other legal obligations. In such situations, we provide only the information that is legally required.

5.3 Anti-Money Laundering

To prevent financial crime, certain transaction information may be retained and provided as required by regulatory authorities.

6. Cookies and Tracking Technologies

jigbaj uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. The platform cannot function properly without them.
• Functional Cookies: These cookies are used to remember your preferences and settings.
• Analytical Cookies: These collect anonymous statistical data to analyze and improve platform usage.

6.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

7. Your Rights

jigbaj believes you should have full control over your personal information. We therefore provide you with the following rights:

• Right to Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be limited in specific cases.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise any of these rights, please contact our support team. We will review your request in a timely manner and take the necessary steps.

8. Protection of Minors

jigbaj's services are intended for users aged 21 and above only. We do not knowingly collect or process information from any minor (anyone under the age of 21).

If we become aware that a minor has registered on our platform or that their information has been collected, we will immediately close that account and delete the related information.

If parents or guardians believe their child is using our platform, please contact us immediately.

9. Changes to This Policy

jigbaj reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By displaying a visible notice on the platform
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of the page

If you continue using our services after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.

10. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. Our data protection team is always ready to assist you.