jigbaj's commitment to safe and responsible gaming
jigbaj believes that gaming should be a source of enjoyment — not stress. Our responsible gaming tools and guidelines help you stay within your limits and keep playing fun.
Why responsible gaming matters
Online gaming can be an enjoyable form of entertainment, but when it goes out of control it can seriously affect your personal, family, and financial life. jigbaj always places the safety of its users first. We provide a range of protective tools and support measures to ensure responsible gaming on our platform.
Responsible gaming means setting limits on your time and money, treating gaming as a form of entertainment, and never seeing it as a way to solve financial problems. At jigbaj, we are committed to ensuring a safe and fair environment for every player.
Remember, gaming is always for entertainment. Let your responsible gaming journey at jigbaj begin with awareness — know your limits, use our tools, and seek help when you need it.
Important Warning
jigbaj provides services only to users aged 21 and above. Minors are not permitted to open an account or play games on this platform under any circumstances. If you suspect that a minor is using this platform, please notify our support team immediately.
Our protection tools
Set Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately. Increasing a limit requires a 7-day waiting period — this is in place for your financial safety.
Time-Out
If you feel you need a short break, you can take a time-out lasting from 24 hours to 6 weeks. During this period your account will be completely inactive and no games can be played.
Self-Exclusion
For a longer break, choose self-exclusion for a period of 6 months to 5 years. While self-exclusion is active, you will not be able to log in, make deposits, or play any games. This is a serious commitment and we respect it.
Reality Check
At set intervals, a message will remind you how long you have been playing. This helps you stay aware and encourages you to take a break when needed.
Set a Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, jigbaj will automatically pause your gaming temporarily.
Age Verification
Age verification is mandatory when registering at jigbaj. No one under 21 can open an account. Additional identity documents may be requested in cases of doubt.
Warning signs of problem gambling
If you notice any of the following signs in yourself, consider using our responsible gaming tools or seeking support.
Continuing to play in hopes of recovering lost money
Spending more time or money than you planned
Trying to cut down or stop gaming but failing to do so
Hiding your gaming habits from family or friends, or lying about them
Taking on debt or skipping important expenses to keep gaming
Feeling restless, irritable, or anxious when you cannot play
How to get support
Contact the jigbaj support team
Our 24/7 Bengali live chat support team is always ready. If you feel you are losing control of your gaming habits, let us know via live chat — we will help you activate self-exclusion or a time-out.
Send a request by email
Email [email protected] and describe your account situation in detail. We process requests quickly — whether for deposit limits, time-outs, or self-exclusion.
Use your account settings
Log in to your jigbaj account and go to the Responsible Gaming section directly from Settings to set limits or activate self-exclusion. Changes take effect immediately.
Seek professional support
If a gaming addiction problem becomes serious, seek advice from a professional mental health specialist. We are always here for you and ready to provide information to help you get the support you need.
Support information
- Live Chat: Instant support available 24/7 in Bengali.
- Email: [email protected] — for detailed support.
- Self-exclusion requests: Take effect immediately once accepted.
- Privacy: All your information is kept completely confidential.
- Age restriction: Service available to players aged 21+ only.
Practical tips for playing responsibly
Plan your budget
Decide how much you are willing to spend before you start playing. Do not go beyond that limit. Your gaming budget should always come from your entertainment budget — never from emergency funds or savings.
Respect your time limits
Do not play for longer than a set period. Set an alarm on your phone or use jigbaj's reality check feature. Take regular breaks and make time for other activities.
Do not play under stress
Avoid gaming when you are sad, angry, or under excessive stress. It is easier to make poor decisions when driven by emotion, and the risk of greater losses increases.
Treat wins as good luck
Gaming depends on chance. There is no guaranteed method to win. Every win is a bonus, but losses are normal too — accept that.
Frequently asked questions
Play safe, have fun
Responsible gaming at jigbaj is not just a policy — it is our commitment. Use our protection tools, stay within your limits, and enjoy gaming as a source of fun.